All orders that are placed with us have a no cancellation policy. If you must cancel an order there will be a 5% restocking fee regardless of whether or not the items you ordered are on presale or have shipped yet.

Yes, if you wish to sell your items back to us please visit our Sell to Us page or feel free to call us at 917-294-1413 or visit our store front located in Staten Island NY

Pre-sale products are products that we currently do not have available for immediate shipping. The presale date you see is when we expect to begin receiving shipments of that item from the manufacturer. In most cases we will begin shipping presale orders the same day we receive the product. In general all presale orders for an item are shipped within a few days of the intial presale date.

All of our products come with a 100% guarantee of authenticity. Our products are usually purchased directly from the Mint of production or from authorized distributors.We also have in-house professionals that screen products to detect counterfeits.

In order to have a customer service representative place your order for you over the phone, you must have a wholesale account and your order must reach our minimum of $2000 You may place orders for any amount on our website.

Please carefully inspect the package that you receive from USPS before accepting it and/or signing for it. If the package is damaged please refuse the delivery and this package will be returned back to us. Once the package is returned to us, we will inspect the package and send it again after it has been repackaged. If a customer accepts a package that does not appear to be damaged but upon opening the package some of the contents are damaged or missing, we ask the the customer please take clear photos of the products and send them to customerservice@thecardguysllc.com. Our customer service team will review the photos that are sent to us and will get in contact with the customer to find a resolution.

We are open from 9 AM - 5 PM EST Monday through Friday.

Your order was most likely canceled due to risk prevention measures we use to verify orders. If your order was canceled due to "lack of verification" or for being "high risk" we advise placing another order with check or wire as your payment method.

If you would like to sell to us, you must sell a minimum of $500. Please note that our displayed Buy Back prices are only guaranteed for transactions $1500 and over.Additionally, when selling an amount under $1500, a $15 processing fee will be assessed. TheCardGuys is committed to providing you with a hassle-free selling experience with price guarantees and no hidden fees.

Yes. We accept Bitcoin as a form of payment for orders placed on our website. We do not accept Bitcoin at our retail location. However, you can purchase online with Bitcoin and choose to pick up your order in our store.

At this time we do not ship any products outside of the United States. But feel free to check us out on Ebay where we can ship internationally.

Shipping is free for all orders over $100. If your order is less than $100 there will be a $7.99 shipping charge added to your order.

If you would like a price quote on your items, please call us at 917-294-1413. Our experts will appraise your valuables and make you an offer that reflects their current market value.